Municipal

Improve Project Outcomes Using an Owner’s Representative

By Bob Barth, Director of Land Development, WSB

From inception to completion of a project, having an expert walk alongside you can make all the difference. An owner’s representative, often seen as a significant value in private sector projects, can and should be used for public projects to add value as well.

What is an Owner’s Representative?

An owner’s representative is essentially the eyes and ears of a project – representing the owner, investor, or developer throughout a project. A deep understanding of the overall goals of the project, as well as having an in-depth knowledge of engineering and construction, means this person is an advocate and champion that can ensure a project goes according to plan, while helping to mitigate risk.  

Given the proven value of the service, it is curious that public sector vertical construction has traditionally underutilized the owner’s representative in favor of project leadership from the lead architect or general contractor. So why should the public sector use an owner’s representative?

They help keep projects on track and on budget.

The more expensive the project, the more the architect and contractor get paid. Though obvious, this fundamental conflict creates competing incentives for both the architect and contractor. The owner representative’s compensation, in contrast, is often determined by the original project budget and does not subsequently increase or decrease as the project budget increases or decreases. Their job is to act on behalf of the owner, keep the budget on track, and represent the overall financial interests of the project.

Owner’s representatives see the big picture.

Public project financing is very different from private project funding. Public sector projects are often financed through bonding, and operating budgets serve as a proxy for revenues. Cost needs to be managed throughout a project’s duration, as do relationships. An effective owner’s representative does this.

Additionally, the project schedule is more complex than the design schedule kept by the architect, or the construction schedule managed by the contractor. The project schedule includes time building stakeholder consensus, conducting preliminary environmental and property investigations, aligning financing, and developing project parameters. These activities often precede the architect’s involvement and need to be managed by someone with a wider perspective on the project – the owner’s representative. The project schedule also includes post-construction activities such as commissioning, grant close-out, sustainability certification, occupancy, and logistics. These are not activities contractors can effectively manage but, rather, activities that the owner’s representative expects to manage.

They simplify decision-making and mitigate risk.

Finally, well-structured projects allow the owner’s representative to lead in all aspects of a project, empowering them to make decisions over contractors, architects, and other consultants. Effective owner’s representatives also build consensus among teams and stakeholders. All of this brings critical leadership and certainty to projects.

When unexpected change orders, cost overruns, unforeseen environmental and property issues, or other problems arise, a good owner’s representative help manage and mitigate risk. 

In summary, owner’s representatives bring expertise, leadership, and credibility projects. Given their value, they should be utilized in more public projects.

The Road to Reducing Chlorides

By Chris Petree, Director of Operations, Alison Harwood, Director of Natural Resources, and Ray Theiler, Water/Wastewater Engineer

Understanding chlorides and making responsible decisions about them is challenging at best. They serve important functions in our everyday life, but they can also create lasting damage to the world around us. Learn more about how the chlorides are used on a day-to-day basis, what the long term affects are, and what options are available to properly manage them.

What are chlorides and how do they play a role in our lives?

Simply put, chlorides are salt. They play a big role in Minnesota life. Primarily, they are used in our water softeners to treat the state’s notoriously hard water and for de-icing the roads during winter months.

What negative impacts does over usage of chloride have?

Overuse of chlorides can affect our communities in a variety of ways. Understanding their full impact can be nearly impossible to calculate. Below are just a few of the ways people should be aware of.

Community water supplies: Many of our communities get their water from groundwater wells. They pull water from the ground to provide a public water supply. Excessive use of chlorides leads to groundwater contamination which makes its way into lakes and rivers and ponds, ultimately infiltrating the groundwater. When the groundwater develops high chloride levels or contamination, it becomes a safety issue that communities need to address.

Plants and wildlife: When concentrations of chlorides get high enough, it begins to kill plant life and setting off a domino effect in the eco systems. High levels of chloride destroy plant roots in aquatic systems resulting in fewer plants rooted to the lakebed. The lack of supportive root systems compromises bed stabilization and leads to more opportunity for sediment to be churned up, resulting in reduced water transparency and water quality. Salt used on roads can negatively affect wildlife and local pets. These animals often eat the salt used on roadways which can lead to illness or death. Even animals who need added salt in their diet are in danger, they are attracted to roadways (i.e., deer) causing safety concerns for the animals and drivers.

Infrastructure and transportation: Regardless of the application, we know that salt can be destructive and can lead to damage. Metal is particularly susceptible to salt damage.

• High levels of chlorides on the streets have historically had a negative affect on vehicles. The salt on the roads builds up on the vehicles leading to premature rusting.
• Pumping water with high chloride levels through pipes can lead to corrosion within water distribution systems, which in turn leads to issues with lead and copper in our water system.
• The chlorides in the water cause premature degradation and failures of storm sewer systems, specifically in catch basins and manholes.

What are the benefits of reducing chloride usage?

The benefits of reducing chlorides are a long list that includes protecting the environment, the health of the community, and local infrastructure. However, often cost is the factor that really creates urgency around reducing chlorides.

Introducing the chlorides into the environment will ultimately require repair and rehab of groundwater systems, storm water systems, water infrastructure, wetlands, etc. All these systems have costs associated with them.

Acquiring the salt is another expense. Whether a small city, county, or state, the budget needed for de-icing is huge. Salt and de-icing chemicals are not produced locally. They can only be delivered by truck, train, or barge from the South. Taxpayer dollars are the how this transportation is funded, reducing chlorides frees up tax dollars to support other needs.

How to do you continue to maintain safe roadways in the winter, while meeting environmental regulations?

Technology and training are key.

It used to be that a salt truck was sent out with only a lever and a couple of dials for the operator to control salt usage. The technology and equipment currently available allows operators to apply the exact amounts of de-icing chemical needed based on precipitation type, air temperatures, and pavement temperatures. It is critical these staff are trained to use the equipment properly. Equipment and training will require an upfront investment but will ultimately save significant amounts of money on resources and damage repair done in the long run.

Some communities are exploring alternative de-icing chemicals beyond chloride. For example, you can mix in beet juice, molasses, sand, etc. There are many alternatives and mixtures that are less harsh on the environment, more cost effective and benefit communities in the long term.

How can communities help reduce chloride usage overall?

• Make sure water softeners are functioning efficiently or upgrade to a higher efficiency model.
• Explore those alternatives to road salt.
• Educate: There are resources and trainings available.
  • MPCA Smart Salt Training: Educate businesses, property managers and residents. Its important communities take an active role in chloride reduction.
• Involvement: Get communities involved by including information in community newsletters.

WSB can evaluate chloride usage and make recommendations for how to move forward. Our staff have the experience and knowledge, from years and years working at public agencies, that we can provide operational assistance and assessments when it comes to communities and planning.

Moving Past the 2021 Minnesota Drought

By Alyson Fauske, Sr Professional Engineer, WSB

2021 has presented a number of challenges to communities, not least of which was a major drought. Minnesota was faced with above-normal temperatures along with lower-than-average precipitation, resulting in one of the worst droughts seen in the area in the last 20-30 years.

As we move into fall and winter in Minnesota, leaders may be thinking that the worst of the drought is over and that they can move on to thinking about managing winter snow and cold. However, the ramifications of the drought are likely to continue into 2022. Below is a list of some of the ways the drought may have longer-term effects to communities.

1. Loss of saplings. Communities that implemented projects in 2021 that included planting saplings are likely going to find that many of them have not survived the year and are going to need to be replaced in the spring.  
2. Mature tree loss. Due to the stress of drought, mature trees in the community may have suffered from pests or disease. These shade trees are a major resource to communities and may need to be treated or replaced.
3. Watering restrictions. Many communities implemented watering restrictions due to drought conditions. Irrigation systems that ran too often or for too long used more resources than necessary leading to reduced water availability for daily needs. This also resulted in concerned or confused residents that didn’t understand how or why these restrictions were needed for the good of the community.
4. Low reserves of community water supplies. In addition to increased watering demands for vegetation, valuable water was often lost through inefficient or defective equipment in many residents and businesses.
5. Well interference. Drought can often result in domestic or municipal wells running out of water. The MN DNR received significantly more calls this year than normal about dry wells that require them to investigate and often result in owners or municipalities incur repair costs.

Nearly all Minnesota cities experienced some or all these challenges this summer. As a result of the extreme stress put on local water infrastructure, the MN DNR has put together the 2021 Drought Assistance Proposal. This proposal includes a request for $13.3 million in funding to help cities address the effects of this drought.

WSB is tracking the funding package as it moves through the legislature and will be prepared to assist clients with grant applications for the fund as well as identify other funding opportunities that are tied to this effort.

The top takeaways from the 2021 Minnesota Legislative Session

Bart Fischer, Senior Public Administrator, WSB and Gary Carlson, Intergovernmental Relations Director at the League of Minnesota Cities (LMC) unpack the issues communities should pay attention to post-legislative session.

This year, there was an interesting confluence of state and congressional legislation that will impact cities more than any other time in history. The pandemic and recovery efforts will have a tremendous impact of congressional action on our cities and understanding and navigating these impacts can be extremely important in the coming months.

BF: It seems like it wasn’t that long ago that we were talking about the top issues to pay attention to going into this session, Gary. Thanks for taking the time to dive into the takeaways with me post-session.

GC: Anytime Bart. It was an exciting session with a lot of moving parts. I think one of the biggest takeaways was the impact to our state budget and the American Recovery Act. There are still many question marks and unknowns about the federal package, but if you go back a year ago, we were facing a $2.4 billion deficit and we’ve ended up with quite a surplus due to a recovering economy and the federal government. At the beginning of the session, cities and counties were watching closely as the pandemic impacted tax collections and how it would affect local government aid (LGA) distributions and road funding. Relief packages have bolstered our economy and made the economic recession much less impactful. We were expecting to see deep cuts in state aid, but the legislature put over $5 million into LGA to preserve funding for all cities.

In addition to increased funding for communities, we were also looking for some flexibility in the use of TIF to account for the impact of the pandemic. TIF districts that were created between January 1, 2018, and June 30, 2020, now have three more years to complete development activities.

BF: It’s great to hear some positive news after a year of so many challenges. The pandemic has certainly had significant impacts on our communities. Anything outside of the pandemic or relief packages that communities should be paying attention to?

GC: Yes – the Local Option Sales Tax. For many years, we’ve been having conversations about authorizing local sales taxes without the need for legislative approval. In recent years, the legislature has been trying to define what these sales taxes can be used for. This session, they have further defined allowable uses to be capital projects of regional significance that are generally buildings, park improvements or trails that provide benefits to both residents and non-residents. For example, civic centers, libraries, regional parks and trails, etc. This year, almost every county or city that sought approval for a Local Sales Tax option were approved at least in some part, with the notable exception of proposals for roads and water/wastewater projects. I expect that the trend towards sales tax as a local funding source will continue. 

BF: That’s great news.  Anything else related to taxes?

GC: We’ve been seeking streamlined sales tax exemption for local government construction projects for many years. This year, the sales tax refund process was extended to include public safety facilities when a city or county uses a construction contractor to make the initial purchase of materials. We’re really happy to see this happen. This has the potential to reduce costs by nearly 7%. Contractors will basically provide documentation of the sales tax paid on construction materials and the city can file to get a refund of that money. This is a huge benefit especially if you think about the rising cost of building materials.  

BF: Speaking of public safety, I heard that communities are now able to create multi-jurisdictional fire departments. Can you speak to that?

GC: Yes, this is an issue that many communities have been fighting for years. A group of cities or towns can now form a fire protection district and use economy of scale to fund fire protection more thoroughly. This option allows many cities to be more efficient and it’s a good government reform effort as well. I think you’ll start to see a lot of cities and townships start to explore this option as many around the state are struggling to find enough volunteer fire fighters to staff their stations.

BF: Any final thoughts on this session?

GC: I think the biggest challenges cities and counties have in front of them is determining how to use the federal funds from the American Recovery Act.  So far, 21 cities have received their distributions directly and there are 800+ more still waiting. Determining how to spend the funds will be a long-term project for many communities. Right now, cities can use the funds for a number of things; however, in relation to infrastructure, it is limited to water, sewer and broadband projects. There is some talk that Congress will allow the money to be used more broadly for infrastructure related projects. Communities of all sizes have different needs and adding some additional flexibility will really help with other infrastructure needs.

BF: Thank you, Gary.  As always, I appreciate your expertise and valuable information.

Connect with the League of Minnesota Cities Intergovernmental Relations staff.

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Bart Fischer

Gary Carlson

Reasons Municipalities Implement Water Restrictions

Alyson Fauske, Sr Municipal Project Manager, WSB

As of May this year, many states are experiencing abnormally dry conditions with some regions in drought. These drought conditions significantly impact municipal water supplies which leads to water restrictions.

The type of water that cities supply to their residents is treated for a number of economic and environmental reasons. Cities measure the annual average demand and peak demand, but drought conditions like we’re experiencing now, fall outside of annual averages.

During drought conditions many cities implement additional water restrictions, and many residents don’t understand how these restrictions can help restore water levels within a matter of hours. Although it doesn’t seem like limiting irrigation or water use would have much of an impact, it significantly improves a city’s supply.

Enacting water restrictions alleviates the demand and can prevent communities from falling below fire protection and boil water levels. The diagram below shows an example of a water tower’s levels in a week. Water towers have censors that measure elevations. There is a minimum water level within the water tower to provide adequate fire protection. In our example, that level is 21 feet, meaning if there were a fire and the water tower level was below 21 feet there may not be adequate supply to fight the fire.

There is also a minimum level that needs to be maintained in the water tower to ensure that the pressure in the system is high enough to keep contaminants from entering the water system. In our example, if the water elevation drops below 10 feet a boil water notice would be implemented.

There are several actions that communities are taking today to help limit water usage including developing water reuse systems and plans, adjusting landscaping to include more native, drought resistant plantings and grasses, and reducing overall water consumption.

Instances of severe drought remind us that water is not a limitless resource and that forces outside of our control can have major impacts on our infrastructure. 

Municipal engineering leader Monica Heil named a Rising Star by the Zweig Group

The award recognizes exceptional leadership in the AEC industry

Local engineering firm WSB today announced that Monica Heil, vice president of municipal services, was named by the Zweig Group as a 2020 Rising Star. The Zweig Group, the Architecture Engineering and Construction (AEC) industry’s leading research, publishing and advisory services resource, recognizes Rising Stars annually as part of their awards program.  Rising Stars are professionals whose exceptional technical capability, leadership ability, effective teaching or research has benefited their employers, clients and community. 

“Monica is a bold leader who believes in delivering projects with technical excellence and collaboration and I am so proud that she’s been recognized by our industry,” said Bret Weiss, WSB’s president and CEO. “She plays an important role on our leadership team and is known for her ability to attack projects and challenges head on.  Her work on critical infrastructure projects throughout the Twin Cities is not only a benefit to WSB, but to the communities she works in.”

Heil is a civil engineer who has served Minnesota communities for over 15 years. She has a deep understanding of the long-term operations and maintenance needs associated with municipal engineering.  She believes in developing long-term solutions that have had a profound effect on the communities she serves.

“I am honored to have been recognized by the Zweig Group, our industry and by WSB as a Rising Star,” said Heil. “It’s humbling when you hear that your efforts are appreciated and respected. The work we do as civil engineers is rewarding, and I’m looking forward to continuing to lead our clients and teams through their most critical and challenging infrastructure projects. “

The Zweig Group’s Rising Stars are selected by a committee of judges who represent civil and structural engineering.  The Rising Star Awards were conferred at the Zweig Group’s virtual conference, ELEVATE AEC.

The Benefits of Supporting Staff with Consultants

Preparing for and planning staffing support and resources at the local level is crucial to ensuring that the needs of the community are met, and statutory timelines adhered to. Sometimes, internal team members do not have the capacity to handle all the workload. Busy seasons, staff turnover, leaves of absence and unexpected challenges or needs arise that can throw a wrench in original staff and workload plans. In these instances, a consulting partner can be helpful to maintaining a high level of service while staying within budget and resource constraints. Here are four reasons to consider professional consultants to help augment your staff’s capacity:

Scalable

Unlike a full-time staffer, a consultant can be there for you as much or as little as you need. This gives you the ability to scale the level of service depending on your busy times or when your staff are unavailable. A consulting team can quickly adapt to your workload.

Cost-effective

Consultants offer many different pricing structures that can range from stable monthly retainers to on-call hourly services. One of the strengths of a consulting partner is the range of expertise levels. Matching expertise with the level of skill needed allows for flexibility in budgets. In addition, an outside consultant can also present other options for partners or creative resources that weren’t initially considered.

Team approach 

A team approach means that you have access to the expertise and resources of an entire consulting firm when issues or challenges arise. When partnerships are formed between public and private entities, you are hiring a team and not just an individual. There is always someone with the necessary experience when a question needs an answer, a problem needs to be solved or an application needs to be completed.

Always available 

With a consultant comes a deep bench of expertise. When someone isn’t available, you can rest assured that there is always someone available to attend meetings, field questions and review information in the event of a vacation or illness.

People often associate consultants with unnecessary expenses, but there are many cost-effective and creative ways that a consultant can actually reduce costs and help stretch budgets.

Conclusion

At WSB, we pride ourselves on having a team of expert staff dedicated to keeping communities running smoothly. Many of our team members have served in the public sector as City Engineers, Planners, Transportation Engineers, Directors of Public Works, among other public sector roles. Therefore, we know firsthand the challenges and opportunities local leaders experience. By leveraging our comprehensive expertise and deep understanding of the public sector, WSB stands ready to support your community’s needs efficiently and effectively.

3rd Quarter Budget Considerations for City/County Managers & Administrators

By Bart Fischer, Sr. Public Administrator, WSB

Obviously, it can’t be understated how difficult and challenging 2020 has been for our communities. Challenges usually bring opportunities and it is all in how we, as public administrators, are able to weave strategies together with these challenges and opportunities. That is what we are faced with year after year, month after month and week after week. Opportunities to provide solutions to unique challenges.

Budgets are a local government’s blueprint to fund community amenities and programs that are necessary to maintain and improve safe, healthy and thriving communities. They are one of the most important ways public administrators can influence creative solutions to the unique challenges public organizations face. That is why the theme of this piece is budget focused.

The summer months are when the “meat” of the budget process happens. As the September 30th deadline for the adoption of a preliminary levy approaches, elected officials and public administrators work hard to proactively project future revenues, evaluate services provided, identify priorities and needs, and come up with creative solutions and opportunities for these priorities.

During this particular time, it is also important to think about how COVID will affect future revenue, continued service provision and operations. As I have spoken with public administration colleagues, there seems to be a cautious optimism. Yes, there will likely be delinquent property tax payments as well as lower revenue from fees and sales taxes for those that have this revenue stream. However, lessons learned from the 2008 recession including ample reserves, calculated cuts and strategic human resource practices as well as the possibility of various stimulus packages, have many organizations prepared to weather this storm.

Some calculated cuts and strategic human resource practices being considered include not hiring seasonal staff, the cancellation of recreation programming and events, the cancellation of community-wide celebrations, offering early retirement buyouts to employees, not hiring for vacated positions, and closely evaluating health insurance and benefit packages.

This year’s budget process allows elected officials and public administrators to plan and implement equity, inclusion and social justice initiatives for the organization’s future. Providing a platform to truly listen to the needs and challenges of the entire community as well as be willing to adjust systems and service provisions based on listening to that feedback is vitally important now more than ever.

Focusing on the budget process in the 3rd quarter of the year should feel normal. The difference this year is the effects of COVID as well as the need to create and implement a plan that is equitable and inclusive for all now and in the future. A strategic and equitable approach to the budget process can lead to successful economic, equitable and healthy communities.

As you work to identify priorities during the 2020 budget process, know that WSB stands ready to assist you in proactively seeking solutions and opportunities for your challenges and needs.

25 stories for 25 years | Emily Brown

On October 5, 2020, WSB will celebrate our 25th year in business. Since 1995, we’ve added new service areas, expanded our reach and served our communities.  Throughout our tenure, our dedicated staff has been a constant.

In honor of our 25th year, we’ll be highlighting 25 stories of the people behind the projects.

Story 5 of 25

What do you think is special about celebrating 25 years as a company? 

What is impressive about 25 years is that in many ways WSB still feels like a young company. There is such a focus staying nimble and finding ways to improve our business. I think that focus on not just hitting milestones but continuing to improve and seek out new opportunities is what makes WSB special and makes me excited for the next 25 years.

In what ways have you been able to grow professional at WSB?

Part of the reason I came to this company five years ago was to find more opportunities to lead projects and work directly with clients. Since I’ve been here, I’ve been encouraged to take the lead on projects and have been supported when new challenges have come along. WSB has given me a home where I have and continue to expand my expertise and reach new goals.

What WSB value do you connect most with? (Bold, Visionary, Authentic, Passionate, Optimistic)

I really connect with our commitment to authenticity at this company. I think trust is such an important aspect of our interactions with clients, other companies, our industry and the public. We build trust by being authentic to who we are, what we know and how we commit to the work.

What about your work gives you energy?

I am very fortunate to be able to directly see my work come to life on a project. I get to see every step in the project life cycle and see how it supports the lives of those in the community. Working closely with city staff, contractors and residents gives me an opportunity to resolve issues on the fly and think creatively. I love being able to have a direct effect on the success of a project.

WSB announces new municipal division leadership

May 27, 2020

Local engineering firm WSB today announced the promotions of Monica Heil and Morgan Dawley to leadership positions in the firm’s municipal services division. In their new roles, Heil and Dawley will oversee the growth and management of WSB’s municipal market, including municipal engineering, community planning, economic development and water-wastewater services.

Heil, formerly the senior director of municipal services, is now the vice president of municipal services. Heil is a civil engineer who has served many communities in Minnesota for over 15 years. She replaces vice president Lee Gustafson. Gustafson, the former longtime engineering director for the city of Minnetonka, assumed the role in 2018 and worked alongside Heil to restructure the fast-growing team to better serve the firm’s clients. Gustafson will remain on the firm’s leadership team in a reduced role.

“Monica has a deep understanding of long-term operations and maintenance needs associated with municipal engineering,” said Gustafson. “She believes in developing solutions that have a profound effect on the communities she serves. There is no one better to lead WSB’s municipal services than Monica and I am confident in her ability to deliver on our client’s infrastructure needs.”

Filling Heil’s previous role as senior director of municipal services is Dawley.  Dawley is the former director of municipal client services. He has overseen municipal, transportation and civil engineering projects in several Twin Cities communities offering consultant services that include strategic planning, preliminary design, project development and public engagement.

“Morgan has shown tremendous commitment and leadership to WSB’s municipal team,” said Jon Chiglo, WSB’s chief operating officer. “Throughout his tenure he’s made a strong impact on our clients and staff.  He has asserted himself as a leader and I am thrilled for Morgan to take a more active leadership role within the company.”

In the last two years, WSB has expanded the executive team, built a larger C-suite and acquired two companies. As the third-largest engineering firm in the Twin Cities, WSB has 14 offices in four states.

To view the resumes and headshots of Heil and Dawley, click on the links below:

• Monica Heil, vice president of municipal services
• Morgan Dawley, senior director of municipal services